Since we're the market leader, our aim is to provide you with the best products, the best prices and the best service. We hope to continue to exceed your expectations when you book with us.
Things to bring with you when you travel:
Please make sure you bring your booking confirmation voucher and or booking reference with you. This will identify you as an Essential Travel customer and enable the service provider to verify your booking. If you have booked a car park that requires your credit card at entry and exit barriers, please make sure bring the correct credit card you used to book.
Problems with the products:
If there is a problem at your Essential Travel location, please contact the service provider immediately so they have the opportunity to rectify the problem.
If you do not contact the provider immediately it may be difficult to pursue a complaint at a later date. Our service providers will do all they can to assist with any given request, however assistance cannot be guaranteed.
If you have any complaints regarding Essential Travel products or services you have received, please email email@example.com for insurance related complaints, or firstname.lastname@example.org for airport parking, hotel or lounge related complaints.
Call monitoring and recording: We are committed to providing you with the highest standard of service, so we may monitor and record your call for training purposes.
If you find the same product or package of products for less within 24 hours of making and paying for your booking with Essential Travel, we will refund the difference in order to match the price (subject to the following terms and conditions)
Terms and conditions (airport parking, airport hotels, airport lounges port parking and port hotels):
1. The product, whether it be a parking, hotel or lounge product (or package of products) under comparison must be the same in every respect - for example, at the same car park/hotel/lounge, or valet parking provided by the same supplier, and with the same cancellation terms - as that which you purchased from Essential Travel.
2. If multiple rooms are booked, each room is regarded as a separate product.
3. Your claim must be made within 24 hours of making and paying for your booking with Essential Travel.
4. If your claim is successful, it will not be paid until after the return date originally booked.
5. You must use the products or package of products as per the booking against which you are making your claim.
6. Cancellation of the booking cancels your right to claim this guarantee.
7. Comparison prices provided in pounds sterling.
These exclusions apply to price comparisons that will be considered as part of any claim made under this guarantee in respect of airport parking, port parking, airport hotel, port hotel and lounge bookings:
1. Prices from other suppliers that are conditional on buying other products
2. Prices that are discounted due to customer loyalty or member loyalty reward scheme
3. Prices that are reflect a staff discount scheme
4. Prices that are part of any special offer deal or discount
5. Hotel-with-coach products
6. Hotels or parking in the Republic of Ireland
7. London city centre hotels
8. Rail packages
9. London city centre parking
10. Overseas Lounges
Theatre break products
If you find an identical theatre break product or package of products elsewhere for less within seven days of making and paying for your booking with Essential Travel, not only will we match the price, but we will also refund a further £10 on your booking.
If you think that you have found the same product or package of products cheaper elsewhere then contact us and let us know. Please make sure that the product or package of products that you are comparing is the same in all respects, and that it meets the terms above. If there is any variation we cannot match the price or refund the cost.
When calling, please have your Essential Travel booking reference and the address of the website where you've found a similar offer ready.
All insurance products, coach travel, rail travel, car hire, London city centre hotels, London city centre car parks and theme park breaks are excluded from the guarantee.
We only consider the price of the product or package of products when calculating, not additional fees or charges e.g. credit card surcharges or Cancellation Protection.
Our Guarantee will not apply to price-differences of five pence or less where we have established that the VAT calculation is the sole reason for the difference. This is because our suppliers' reservation and booking systems may vary in the way they round up or round down the VAT part of the total price payable.
Prices can go up or down:Essential Travel is committed to providing you with the best choice of products, the best prices and the highest standards. We continually review our products and prices throughout the year. There are likely to be seasonal special offers. In some circumstances prices may increase from when you looked for your initial quote and when you make your actual booking.
Prices include VAT: All prices apply for pre-booking and include VAT at their current rate. Hotel prices are given in £'s per person per night (twin prices based on two adults sharing) or £s per room per night, parking in £s per vehicle per whole or part day/ 24 hour basis, airport lounges in £s per person.
Credit card, debit card and PayPal surcharges: We reserve the right to levy non-refundable surcharges for payment by PayPal, debit or credit card, but you'll be clearly notified of the scale of the, before your booking is confirmed. Your payment will appear on your statement as Essential Travel. Paypal, credit card and debit card surcharges applied by us at the time of booking will be refunded if that booking is part of a successful Free If claim.
Cancellations and amendments to your booking must be made through Essential Travel, and are subject to the conditions set out in the Cancellation Policy below. Note that bookings made with a PayPal payment can only be amended online.
Hotel and hotel-with-parking bookings:
Refunds or amendments to a hotel or hotel-with-parking booking must be made more than 24 hours before the day of travel. Therefore, the last chance to change your package if you're flying at 2pm on the 28th will be 23:59 on the 26th, for example.
When cancelling a booking to obtain a refund, you will be charged a cancellation fee of £9.50, £15 for hotel-with-parking bookings. Any refund due to you will be paid within 28 days of the date when you cancelled your booking.
When parking your car before the arrival date/time printed in your booking confirmation, you may be asked to pay the car park on site for any additional parking time at their published rate.
When collecting your car before the departure date/time printed in your booking confirmation, you will not receive a refund for the time remaining.
When collecting your car after the departure date/time printed in your booking confirmation, you may have to pay the car park locally for any additional parking time at their published rate.
Please note: Bookings made at the special offer 'advanced purchase' price cannot be altered, or refunded if the booking is cancelled.
Amendments or refunds on a parking booking must be made more than 24 hours before the day of travel. Therefore, your last opportunity to change your package if you're flying at 2pm on the 28th will be 23:59 on the 26th, for example.
When cancelling your booking to obtain a refund, you will be charged a cancellation fee of £9.50. Any refund will be paid within 28 days of the date when you cancelled your booking.
When parking your car before the arrival date/time printed in your booking confirmation, you may have to pay the car park on site for any additional parking time at their published [Gate Rate*] .
When collecting your car before the departure date/time printed in your booking confirmation, you will not receive a refund for the remaining time.
When collecting your car after the departure date/time printed in your booking confirmation, you will have to pay the car park on site for any additional parking time at their published [Gate Rate*].
Please note: Our lower rate bookings which specify 'non-amendable, non-refundable' cannot be altered, and no refund will be given if the booking is cancelled.
Bookings made on a concessionary basis can only be used by the travel agent making the booking. Please bring a wage slip or other proof of employment with you because the car park may ask to see this.
Refunds or amendments to lounge bookings must be made more than 24 hours prior to the arrival date/time printed in your booking confirmation.
There is no charge for cancelling or amending your lounge booking before this 24 hour period.
Changes and cancellations made by us:
Occasionally, we have to make changes and correct errors on websites, brochures etc. on details both before and after bookings have been confirmed. We reserve the right to do this and to amend and cancel confirmed bookings. If we need to make a significant change, i.e. a change of accommodation or parking location, we will let you know as soon as possible.
Where possible we will do so before your departure and we will offer you a choice from the following:
(1) accepting the new arrangements, or
(2) choosing another product of a similar standard (for less expensive products we will offer a refund of the difference), or
(3) cancelling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.
In the event of disruption due to natural phenomena including, but not limited to, volcanic activity and adverse weather conditions, our normal cancellation and refund terms will apply.
The Cancellation Charge Waiver must be selected and pair for when you make your booking. This will protect you if you subsequently cancel your booking in accordance with our Cancellation Policy, and Essential Travel's normal cancellation charges (£9.50 parking, £15 hotels and hotels-with-parking) will not apply.
You may not, in some circumstances, cancel or amend your booking (see Cancellation Policy above). In these cases you will not receive a refund and you will be charged the full cost of your booking including the cost of the Cancellation Charge Waiver
The Cancellation Charge Waiver is not available if you are booking for the same day or the next day. The Cancellation Charge Waiver fee is non-refundable, except when part of a successful Free If claim.
Entry and exit procedures vary at each car park. Please see the information on your confirmation. If you do not follow the correct entry or exit procedures or present your confirmation voucher, and you are charged by the car park, Essential Travel may not be able to obtain refunds on your behalf.
Transfers to and from the airport are included in the Essential Travel price, unless stated otherwise. The car park may be within walking distance of the airport terminal. Please be aware of the transfer schedule for your car park and make sure the times of operation suit your requirements.
If you have booked this service, (where you are met at the terminal by a chauffeur who takes your car away to secured car park, and then brings your car is back to the terminal on your return), you may need to reconfirm your booking direct with the parking operator prior to your date of travel. If this is required, provide your Essential Travel Booking Reference. Please check your booking confirmation for details. You may be charged for service outside normal hours and on all public and bank holidays payable directly to the parking operator.
Minimum stays and charges apply at some car parks. If you wish to stay for fewer days, you may, but the cost of the minimum duration is payable. You will see this policy during the booking process. Daily prices may vary according to the date and length of stay. Parking for less than 8 days may attract a higher daily rate./p>
In the interests of efficient operation you should be prepared to leave your car keys with car park staff if asked to do so.
All parking is subject to the terms and conditions of the individual car park which are available on request from the car park operator itself. Please make sure you don't leave valuables in the vehicle, as Essential Travel will not accept liability. Parking is always at the vehicle owner's risk.
Not all car parks can accommodate them. Those that can may charge more than the standard advertised price. Please check with Essential Travel before you book by contacting us directly.
We may offer you additional products or services as an upgrade or to your original, primary, purchase. The terms and conditions of the primary purchase apply to your entire booking, except where the upgrade(s) is/are specified within these terms and conditions, upon which the secondary purchase terms and conditions shall also apply.
When you subscribe to this service you accept these terms and conditions.
The Essential Travel SMS Service (the Service) is an additional source of travel and flight information. It is not intended to be authoritative and should only be used as well as other sources of information. The Service is based on fast-moving real-time information supplied by third parties. Its delivery is subject to the availability and operation of mobile networks. Because of this, no warranty or guarantee can be offered regarding its accuracy, completeness or timely delivery.
The Service is provided by Mantic Systems Limited on behalf of Essential Travel. Essential Travel will endeavour to make sure the Service is received in an uninterrupted and timely manner, and will take reasonable steps to correct any errors, omissions or delays. Essential Travel will provide the service from the time you subscribe until the close of the service.
You agree to: co-operate with Essential Travel, provide correct information, provide details of your own mobile phone number and email address, and ensure your telephone can receive SMS messages.
You agree that Essential Travel may send you SMS messages and emails regarding the Service, improvements to the Service and other services Essential believes may be of interest to you.
If your mobile phone is supplied by a UK provider then you should not be charged for receiving these messages. You are responsible for checking this before you subscribe.
Essential Travel's liability in connection with the Service, whatever it is, is excluded to the fullest extent permissible at law (but there is no limit to its liability for death, personal injury or fraudulent misrepresentation) and is in all cases limited to the price paid for the service.
Essential Travel complies with the Data Protection Act.
Your data will be used by Essential Travel for market research, including statistical analysis of subscriber behaviour, as well as to send you details of services. All messages will contain details of how to remove your data. Your personal information will not be passed on for use by third parties.
Essential Travel will have no liability to you if events beyond its control prevent it from performing its obligations.
Terms are subject to English law and the parties agree to submit to the jurisdiction of the English courts. Essential Travel may assign or otherwise transfer its obligations at any time. If any part of these terms are found to be invalid or unenforceable the other provisions shall remain in force.
If this service is cancelled, no refunds will be payable.
If you purchase a postal booking confirmation in addition to the standard email confirmation, it will be sent out on the first working day after you made your booking. If the date of travel is within seven days of the booking date then the confirmation will be sent by first class mail, otherwise it will be sent out by second class mail.
Customers booking through our telephone call centre may be offered guaranteed next-day or trackable delivery services at an additional charge.
In all cases, EssentialTravel.co.uk does not accept any liability as a result of any failure of the postal services to meet their stated level of service.
All postal fees are non-refundable.
Duplicate confirmations will be charged at the standard rate of 99p and will be sent by first class post.
Call our customer care line on 0871 360 2720
Please note; calls will cost up to 11p per minute from a BT landline, though charges for calls from mobiles and other providers may vary.
We are open from 8am to 11pm, Monday to Friday and 8:30am to 8pm Saturday and Sunday.
By post: Essential Travel Limited, 9 Marshalsea Road, London, SE1 1EP