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Helpful Hints for booking an airport lounge

We are here to help with your airport lounge booking and have therefore provided answers to the most frequently asked questions below:

How do I book an airport lounge?

Select the airport and if necessary the terminal, enter the date you wish to stay and the number of adults and children. We will check our database of airport lounges and show you a list of all the lounges that have space available on that date. We will then ask you for your contact details and debit or credit card number. Our secure systems will process your airport lounge booking and then present you with a booking reference number and full directions to the lounge you have selected.

When should I book an airport lounge?

We would always recommend that you book your airport lounge as early as possible. If you are travelling at peak periods then some lounges can get fully booked. If you are looking for an airport lounge at short notice then you can still book online with us as our system work in real time, our system will only show you lounges that are available.

How can I amend or cancel my airport executive lounge booking?

You can amend or cancel a booking up to 24 hours before arrival for an administration fee of £5.00. No refunds are available if you cancel with less than 24 hours notice. Our booking confirmation will provide you with full information on how to contact our customer service team.

What is included in the price of my airport lounge booking?

All of the airport lounges offer a range of complimentary soft and alcoholic drinks and snacks. For further information please see the detailed information when you have obtained a quote.

Where are the lounges located in the airport?

In most cases our lounges are located after passport control near to the normal departures area. We will provide full directions with our booking confirmation.

How long before my flight can I check in at the lounge?

You can check into the lounge 3 hours before your flight departure time. The lounge may allow you to enter before this time at their discretion.

What happens if my flight is delayed?

You can continue to use the facilities of the lounge if your flight is delayed subject to the standard opening times of the lounge.

Are children allowed in the lounge?

Children are allowed into some lounges. Please check the detailed information once you have obtained a quote.