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Yes. We can only cover UK and Republic of Ireland residents (who have been residents for at least 6 months) on our travel insurance policies.
Our confirmation emails are automatically sent within minutes of your policy being purchased. If you haven't received your policy confirmation email please:
If you have requested that a hard copy of your policy and policy certificate are posted to you, you should normally receive this within 3 working days. All postal policies are mailed by 1st class Royal Mail on the day of purchase Monday to Friday.
If you have not received your postal policy within 7 days of purchase, please contact us and we will re-send your policy without delay.
Yes, contact us and we'll be happy to re-send your policy.
Yes. We are happy to insure you so long as your airline is happy to carry you. However, if you are due to give birth while you are travelling, you would not be covered for your medical expenses in the event of normal childbirth.
For further information on your travel insurance if pregnant, please visit our Pregnancy Travel Insurance page.
Our Standard, Essential Plus and Superior policies offer cover for individuals up to the age of 74 years.
Our Winter Sports cover is only available for individuals up to the age of 65 years.
We offer special tailored policies for those over 74 years. Please visit our Over 74 Travel Insurance page to purchase an Over 74 policy.
Yes, you are still covered. Your policy age is considered as the age you are at the time the policy is purchased.
Only adults over the age of 18 may travel independently of the main named policyholder. Children must travel with at least one of the named adults.
On an annual policy only adults may travel independently. Children must travel with at least one of the named adults.
Please note: Children can be insured as lone travellers if they take out an individual Travel Insurance policy. Before allowing children to travel on their own, you should check with the airline/travel company etc that they will be prepared to take children travelling alone.
Live chat is an online chat tool that enables you to interact with one of our friendly customer service representatives to help you during a booking.
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