Our experienced travel team are on hand to answer your questions. Simply get in touch by telephone on the numbers below; we'll be delighted to hear from you. We're dedicated to answering your questions promptly and sufficiently, so our contact details are easy for you to find.


Select the right team for your booking so that we can give you the most relevant advice.

Parking, Hotels and Airport Lounge Queries

For any queries relating to airport parking, hotels and lounges, send us a quick email at customersupport@essentialtravel.co.uk with your details and queries/comments.

Call our customer care line on 0871 360 2720 and quote WC492.

We are open from 8am to 11pm, Monday to Friday and 8:30am to 8pm Saturday and Sunday.

Insurance Queries

Call us on 0800 014 2709 and quote WC492 or email us at insurancequeries@essentialtravel.co.uk to resolve any Travel Insurance or Car Hire Excess Insurance queries.

Our office hours are from 8am to 9pm, Monday to Friday, and 8.30am to 5pm on weekends.

Car Hire Excess Insurance Queries

Call us on 0800 053 0591 and quote WC492 or email us at insurancequeries@essentialtravel.co.uk to resolve any Travel Insurance or Car Hire Excess Insurance queries.

Our office hours are from 8am to 9pm, Monday to Friday, and 8.30am to 5pm on weekends.

Essential Travel Limited
Royal Oak Building
Hythe
Kent
CT21 4JA