Your Trip, Our Expertise


Can I cancel or amend my booking?

Cancellations and amendments can be made up to 24 hours before your arrival at the hotel. A £15 cancellation fee is applied to all hotel bookings. This fee can be avoided by taking out the cancellation waiver. The cancellation waiver costs just £2.49 and means that you can cancel your booking up to 48 hours before the day of arrival without needing to pay the administration charge. You'll be refunded in full, less your £2.49.

How can I change my hotel booking?

You can call us on 0871 360 2676 and we will get in touch with the hotel for you.

Can I include long stay parking?

With our parking and hotel packages, you can park your car for up to 15 days. If you need to park your car for longer, you can pay the hotel directly upon your return.

What happens if I want to arrive early?

We can call the hotel to let them know that you would like to check in early. As long as the hotel has the room available, this should not be a problem.