Summary: Flights are resuming in and out of Hamburg, Bremen and Berlin airports after being delayed for several hours following the recent eruption of Grímsvötn in Iceland.
EUROCONTROL, The European Organisation for the Safety of Air Navigation, has said that there are no other flight restrictions in place elsewhere in Europe.
We suggest that you contact your tour operator or airline directly to confirm if your flight will be delayed or cancelled, as they will be able to advise you of options.
Do you need to cancel or amend your parking booking?
You can cancel your airport parking right up to your booked arrival time at the car park
There will be a cancellation fee of £5.00 to cancel your booking if you didn't purchase the cancellation waiver at the time of booking
Please Note: Savers or Super Savers cannot be cancelled or amended under any circumstances
Please contact our customer services team on 0845 803 5434 or email customerservices@essentialtravel.co.uk who will be happy to assist you, or alternatively,
Log in to My Account, our online call centre service
Stranded abroad and need to extend your parking booking?
The majority of car parks we work with WILL NOT CHARGE YOU for additional days' parking if you have been delayed because of the flight restrictions caused by the volcano
As soon as you have confirmed your new travel plans, please contact the car park directly so that a good service can be maintained
If you are abroad awaiting new travel plans and are a Meet and Greet customer, as soon as you have your new flight details, please contact the car park directly so that the service can be maintained
Airport Hotels
Do you need to cancel or amend your hotel booking?
Depending on which hotel you book the cancellation will either be free or a fee of £15 per room will be applicable
Please Note: Savers and Secret savers cannot be cancelled or amended under any circumstances
Where any amendment to a booking reduces the total number of rooms or nights required, you will be charged a cancellation fee of £15 per room, per night
If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park or hotel locally for any additional parking time at their published Gate Rate.
Do you need to cancel or amend your airport lounge booking?
For flight delays caused by the ash cloud, passengers' Lounge Pass bookings will be accepted at the UK Lounges on the day that their flight is rescheduled for, so customers can use their existing Lounge Pass
However, under normal circumstances cancellations must be received by email, fax or letter at least 24 hours before the departure date, otherwise no refund is possible
Please Note: some lounge suppliers have advised that availability over the coming days will be at the discretion of the lounge staff
Please arrange for a cancellation/amendment via email to info@loungepass.com
For more information concerning your booking, please contact Lounge Pass directly on 0208 253 5146
Our travel insurance policies are underwritten by White Horse Ireland Ltd and in accordance to their policy documentation:
Abandonment - No Cover
As a Volcanic eruption is not a specified peril under the Abandonment section of the policy, no cover will be granted and normal conditions of the policy will apply
Cancellation / Future Travel - No Cover
A Volcanic eruption is not a specified peril under the cancellation section of the policy. Customers who are booked to travel in the future and want to cancel immediately, because of this incident, no cover is available as the normal conditions of their policy apply. All such customers need to contact their travel company, airline or tour operator for their advice, the making of alternative travel arrangements or potentially to claim a refund
Delayed Departure - No Cover
As a Volcanic eruption is not a specified peril under the Delayed Departure section of the policy, no cover will be granted and normal conditions of the policy will apply
Missed Departure - Limited Cover
Limited cover is available, claims will be assessed in line with the policy wording terms and conditions on an individual claims basis
Catastrophe - No Cover
As a Volcanic eruption is not a specified peril under the Catastrophe section of the policy, no cover will be granted and normal conditions of the policy will apply.
Do you need to extend your policy?
White Horse Ireland Ltd are extending cover under all policies belonging to those who are unable to return to the UK/ Ireland because of this incident. This extension is provided free of charge. There is no requirement to make any administrative amendment.
For further advice we suggest calling the claims department on 0871 895 0077.
Do you need to amend or cancel your policy?
Cancellation
If you decide this policy does not meet your needs you may cancel within 14 days and receive a full refund providing you have not travelled and no claim has been made. Cancellation or refund on policies which have been part travelled on is not possible
Amendments
You can amend any detail on your travel insurance policy before the policy start date.
Please contact our customer services team on 0845 803 5434 or email customerservices@essentialtravel.co.uk who will be happy to assist you, or alternatively,
Log in to My Account, our online call centre service