Fiji - Advice And Information For Travellers

Summary: Fiji has stopped all incoming tourists from entering the country after a state of emergency was declared, following severe flash floods over the weekend. International flights are arriving without passengers and are being used to evacuate tourists.

The flooding has caused difficulty in getting from Nadi International Airport to hotels and resorts for international tourists.

Tourists already in Fiji are urged to:

• Remain calm and listen to officials and their advice
• Contact relatives at home to ensure they know you are safe
• Only take safe routes to the airport if you need to catch your flight - your hotel/resort should be able to instruct and help you
• Check the Fijian Meteorological Service website

For details on how this will affect our customers, please see below.

Summary: Flood-waters in Fiji have begun to recede throughout Fiji - allowing roads, airports and ports to all be open and fully functioning as a massive clean-up and repairs operation gets under way.

There remains a slow-moving low-pressure trough making its way over the islands, which may bring more heavy rain, but a long term forecast is uncertain. Travellers are urged to continue following local and international media and to avoid low-lying areas and areas where mud-slides are able to happen.

Details on how the floods affect our customers can be found below.

Last Updated: 26 January 2012

Summary: Floods in Fiji have left many people in temporary shelters and homeless. The Foreign and Commonwealth Office has issued a flood warning for low-lying parts of the Western Vita Levu island.

There are reports that some tourists are stranded and are unable to reach their hotels due to road closures.

Advice

Tourists are being advised that a curfew between 6:00am and 6:00pm has been set in place for certain towns and cities in the western areas of Fiji.

Heavy rains are forecast over the next several days, but conditions could possibly change.

Follow advice issued by local authorities and:

• Meteorological Service website
• Radio Fiji 2
• Local newspapers

How Will This Effect Customers

Travellers Who Are Soon To Travel

Travel Insurance - Provided your policy and your holiday to Fiji was purchased before the floods began, you will be covered by the full schedule of benefits for:

Missed departure - you will be covered for reasonable additional accommodation and travel costs in reaching your destination if you miss the transportation you have booked due to floods.

Airport Parking - Should you need to cancel your airport parking and did not purchase a cancellation waiver when making your booking, you will be charged a cancellation fee of £5. Please note: cancellations will only be refunded if made at least 24 hours before the expected time of arrival.

Airport Hotels - You can amend or cancel a booking up to 48 hours before arrival. Depending on which hotel you book the cancellation will either be free or a fee of £15 per room will be applicable. No refunds are available if you cancel within less than 48 hours notice.

Should you need assistance in cancelling your airport parking or hotel, please call customer services on 0845 803 5434 (lines are open Monday -Friday: 9am - 5.30pm).

Customers Already In Fiji:

Travel Insurance: The period of insurance is automatically extended for the period of the delay in the event that your return to the UK is unavoidably delayed due to an event insured by this policy.

Airport and hotel parking: If you are severely delayed you can call us on 0845 803 5434 and we will let the car park or hotel know that you will be returning later than planned. You can then pay for extra day's parking directly at the car park on your return.