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Essential Travel - Terms and Conditions

Your Statutory rights are not affected:

Data Protection Act

To set up and administer your policy insurers will hold and use information about you supplied by you. It may be sent in confidence for processing to other companies (or companies acting on instructions) including those located outside the European Economic Area.

By purchasing this policy you consent to such use of your personal data.

Call Monitoring and Recording

As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

1. Bookings

1.1 Bookings through our websites are deemed to be made when validated on the website.

1.2 Bookings made by telephone are deemed to be made when confirmed by an Essential Travel Limited operator.

1.3 Bookings made by post are deemed to be made when written confirmation is sent from Essential Travel Limited.

1.4 All services are subject to availability.

2. Payment

2.1 Payment for a booking made by telephone or on our website can only be made using a valid credit card or debit card.

2.2 If payment by card is declined Essential Travel Limited and the service provider reserve the right not to fulfill your booking.

2.3 All prices are quoted in pounds Sterling including IPT (Insurance Premium Tax).

2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable. In this instance the card holder must have been a resident in the UK at one fixed address for more than six months.

3. Cancellation

3.1 If you decide this policy does not meet your needs you may cancel within 14 days and receive a full refund providing you have not travelled and no claim has been made.

3.2 No refund of part used bookings is possible.

4. Essential Travel Liability

Essential Travel Limited have various websites that trade under Essential Travel Limited and acts as booking agent only for the service provider and is only liable to the customer for losses directly arising from it's negligence in processing a booking.

Auto-Renewal of Annual Multi-Trip Policies

To ensure our customers receive continuous cover, Essential Travel operates an auto-renewal process for Annual Multi-trip policies.

Auto-renewal means that your travel insurance policy will be automatically renewed at the end of your policy so that you don't have to worry about remembering to do it yourself.

If you wish to cancel the auto-renewal of your policy please contact us by email, by phone, or by post.