Facts about Our Financial Services
The Thomas Cook Business Park
1) The Financial Services Authority (FSA)
2) Whose products do we offer?
3) Which service will we provide you with?
4) What will you have to pay us for our services?
5) Who regulates us?
7) What to do if you have a complaint
8) Are we covered by the Financial Services Compensation Scheme (FSCS)?
9) Auto Renewal Policy
The FSA is the independent watchdog that regulates financial services. We detail our service offering below for you - please print this document if you so wish.
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
There will be no fee payable to us. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.
ESSENTIAL TRAVEL LIMITED is authorised and regulated by the Financial Services Authority. Our FSA number is 300175. Find us at:The Thomas Cook Business Park
Our permitted business is arranging general insurance contracts. You can check this on the FSA's Register by visiting the FSA's website or by contacting the FSA on 0845 606 1234.
No insurer owns any of our share capital.Top
If you wish to register a complaint, please contact us:
In writing: write to Essential Travel Limited, The Thomas Cook Business Park, Coningsby Road, North Bretton, Peterborough, PE3 8BL.
By phone: telephone 0845 803 5434
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.
To ensure our customers receive continuous cover, Essential Travel has introduced an auto-renewal process for annual multi trip policies.
Auto renewal means that your travel insurance policy will be automatically renewed at the end of your policy, so you don't have to worry about remembering to do it yourself.