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Facts about Our Financial Services

ESSENTIAL TRAVEL LIMITED (part of HOLIDAY EXTRAS)
Newingreen
Hythe
Kent
CT21 4JF

1) The Financial Conduct Authority (FCA)
2) Whose products do we offer?
3) Which service will we provide you with?
4) What will you have to pay us for our services?
5) Who regulates us?
6) Ownership
7) What to do if you have a complaint
8) Are we covered by the Financial Services Compensation Scheme (FSCS)?
9) Auto Renewal Policy

1) The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. We detail our service offering below for you - please print this document if you so wish.

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2) Whose products do we offer?
We provide insurance products from one of the leading insurers in the UK and Ireland: White Horse Insurance Ireland Ltd.

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3) Which service will we provide you with?

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

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4) What will you have to pay us for our services?

There will be no fee payable to us. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

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5) Who regulates us?

ESSENTIAL TRAVEL LIMITED is a trading name of Holiday Extras and is authorised and regulated by the Financial Conduct Authority. Our FCA number is 309682. Find us at:

Newingreen
Hythe
Kent
CT21 4JF

Our permitted business is arranging general insurance contracts. You can check this on the FCA's Register by visiting the FCA's website or by contacting the FCA on 0845 606 1234.

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6) Ownership

No insurer owns any of our share capital.

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7) What to do if you have a complaint

If you wish to register a complaint, please contact us:
In writing: write to Essential Travel Limited,

Holiday Extras
Newingreen
Hythe
Kent
CT21 4JF

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

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8) Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.

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