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Travel Insurance Claims
Help & Support

How do I make a new claim (excluding medical emergencies, gadget, legal expenses and financial failure claims)?


For policies purchased on or after the 1st of June 2023:

The easiest way to register your claim is online at: www.submitaclaim.co.uk/holidayextras. The online service is available 24 hours a day, 365 days a year. Your progress is automatically saved so you can complete it at your convenience. Alternatively, you can contact us on 01403 286 547 Monday to Friday 9am - 5pm to register your claim over the phone.

For policies purchased before the 1st of June 2023:

The easiest way to register your claim online at: https://holidayextras.davies-group.coms the online service is avalible 24 hours a day, 365 days a year. Alternatively, you can contact our claims team on 01403 788 717 Monday to Friday 9am - 5.30pm to register your claim over the phone, or email [email protected].

Medical emergency?

Get help from our 24/7 medical emergency team:

If you are anywhere outside of the USA, Canada, or Mexico, dial us at +44 (0) 1403 788 718

If you're calling from the USA or Canada, dial our toll-free number at +1-844-780-0494

If you are calling from Mexico, dial us at 00 1 819 780 0494

Legal Expenses claim?

You can contact our legal team on 0117 934 0548

Or email [email protected]

Gadget claim?

The easiest way to register your claim is online at: https://tiga.taurus.claims

The online service is available 24 hours a day, 365 days a year.

Alternatively, you can contact our claims team on 0330 880 1753 Monday to Friday 9am - 5.30pm to register your claim over the phone, or email [email protected].

Financial failure claim?

Call the team on 0345 266 1872.

Or email [email protected]

- If you have Bronze Cover, please mention reference SAFI V1.21 when contacting us.

- If you have Silver or Gold Cover, please mention reference ESFI V1.21.

This will help us assist you faster and provide the best service possible!

Already submitted a claim?

If you submitted your claim before May 25th, 2022

  • Call our team on 01403 286 547 (Monday - Friday, 9am - 5pm). Choose option 1.
  • Email our team at [email protected]

If you submitted your claim after May 25th, 2022

  • Call our team on 01403 286 547 (Monday - Friday, 9am - 5pm). Choose option 2.
  • Email our team at [email protected]

Please keep copies of all the information that you send. Our staff are trained to deal with your claims with discretion, compassion, and urgency.

For more information about what you can claim for your specific policy, please read through your relevant policy booklet.