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Airport Angel Solo Terms and Conditions

Cancellations, amendments and refunds

There are no refunds or amendments to lounge bookings within 24 hours of the arrival date (or any time thereafter) printed on your booking confirmation.

If you cancel or amend your booking (subject to availability) before this period, there is no penalty.

Refunds due to you will be paid within 28 days after you cancelled your booking.

If you have any further queries regarding your booking, please call 0871 360 2720 or email us on: customerservices@essentialtravel.co.uk. Please note; calls cost up to 10p per minute from a BT landline, calls from mobiles and other numbers may vary.

Using the lounges

Access to the lounges

Airport Angel Solo entitles you, and your guests if applicable, to visit the airport lounge at the location, date and time selected, as set out in your booking confirmation.

You will only be allowed to enter the lounge when you present your passport, flight ticket and boarding pass for the same day of travel, and your booking confirmation.

Rules of the lounges

All participating lounges are owned and operated by third party organisations. You and your guests must abide by the rules, policies, terms and conditions of the lounge you are visiting, available direct from the lounge. Guests who do not comply with these terms may be asked to leave the lounge facilities.

Some lounges may reserve the right to enforce a maximum stay policy (usually 3-4 hours) to prevent overcrowding. This is at the discretion of each individual lounge operator, who may charge an additional fee for an extended stay. We are not responsible for such charges that you may incur.

Some lounges in Europe are located within designated Schengen areas of the airport, which means that you will only have access to these lounges if you are travelling between these countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Lounge facilities

We do our best to ensure that the benefits and facilities of participating lounges are available as advertised, but we cannot guarantee availability at the specific time of your visit. We cannot control, nor take responsibility for the facilities offered, the opening and closing times or the staff employed by the lounges. We cannot be held liable for any loss to you, or guests accompanying you, arising from the provision or non-provision (whether in whole or in part) of any of the advertised benefits and facilities, save to the extent stated below.

Please be aware that the lounge operator may charge extra for the use of some of their facilities. Refer to the individual lounge information at the relevant airport for more information. We are not responsible for these charges you might incur.

Telephone facilities (if available) can be used at the discretion of the lounge operator. Free usage is normally limited to local calls only. Refer to the individual lounge information at the relevant airport for more information. We are not responsible for any charges you might incur. using telephone facilities.

The provision of free alcoholic drinks (if permitted by local law) is at the discretion of the lounge operator and may not be available or may be limited per customer. Refer to the lounge information for details.

Guests

Guests accompanying you must present a valid flight ticket, passport and boarding pass for the same day of travel to be allowed into the lounge.

Some lounges may not admit children, or those under a certain age. Please refer to the individual lounge information for more details.

Transfer of rights and obligations

The contract between you and us is binding on you and us and on our successors and assigns.

Bookings are non-transferrable; meaning that you cannot transfer, charge assign, sub-contract or otherwise dispose of your rights or obligations under these terms and conditions, or give your booking away to someone else.

We may transfer, charge, assign, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Nothing in these terms and conditions shall exclude our liability (if any) to you for:

Personal injury or death resulting from our negligence;

Fraud or fraudulent misrepresentation;

Anything for which it would be illegal for us to exclude or attempt to exclude our liability.

Subject to the above:

We accept no liability for any damage of loss caused to you where such damage or loss is not reasonably foreseeable to you and us when you agree to these terms and conditions, including where the damage or loss results from our breach of these terms and conditions and including in respect of loss or damage arising from the use of, or inability to use, any aspect of the Airport Angel Solo service for whatever reason;

We make no warranties, express or implied, as to the results to be obtained from any person from the use of the Airport Angel Solo service;

We make no warranties, express or implied, with respect to the fitness for a particular purpose or use of the Airport Angel Solo service;

We are not responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include any act, event, non-happening, omission or accident beyond our reasonable control;

We accept no liability for any damage or loss caused to you where a lounge operator has refused admission or asked you and/or any Guests to leave because you and/or guests have not complied with its conditions; and

We are not responsible for any disputes that may occur between you and/or any guests and a lounge operator which are not in relation to your Booking. All disputes must be settled directly with the lounge in question.

Participating lounges have no contractual commitment to announce flights, and we are not liable for any loss resulting from you and/or any accompanying guests who fail to board their flights. It is your responsibility to be aware of and on time for flights, boarding gates and any other secondary information related to your flight.

Waiver of terms and conditions

If we choose not to enforce a term or condition contained in these terms and conditions, this will not prevent us from relying on that term or condition in the future.

Complaints

If you want to make a complaint, please call us on 0871 360 2720. Alternatively, you can write to us at:

Essential Travel Limited
9 Marshalsea Road
London
SE1 1EP