What Is 'Live Chat'?
'Live Chat' is an interactive online tool that allows you to chat directly with one of our friendly customer service consultants, should you have any queries regarding any one of our products or need further assistance navigating around our website. From general queries to helping manage bookings and making payments online, 'Live Chat' offers you immediate assistance at the comfort of your PC.
How Does 'Live Chat' Work?
Our user-friendly 'Live Chat' tool is easy to use and efficient. Just as simple as a telephone call, 'Live Chat' ensures an immediate online response from one of our professional customer service advisers who are on stand-by to answer any queries you may have.
You can find our live chat service located on each page after you've received your quote, so we can help you where you need it most.
- Simply click on the 'Live Chat' button found after you get a Travel Insurance, Airport Parking or Airport Hotel quote
- Enter your quote details and query in the spaces provided and a designated customer service adviser will deal with any questions you may have in no time
- You won't wait longer than two minutes to get a response from one of our friendly service consultants
In order to ensure an efficient response from our side, you'll notice we have a pre-chat questionnaire which helps organise your queries and quote details. This also ensures our customer service operators are only alerted once this information has been submitted, resulting in a time-efficient service. This means you'll benefit from:
- No Time Wasted: Get immediate online assistance from one of our expert travel consultants without having to call.
- Easy and Convenient Service: Have all your queries answered at the comfort of your PC.
- Expert Advice: Get expert advice from our team of professional customer service consultants.
- Continued Support: The live chat assistant will offer to stay with you for the rest of the booking process, in case you require further assistance.
Rate Our Service
In order to ensure this service remains efficient, we've also incorporated a small post-chat survey which enables visitors to rate our customer service operators out of five based on their knowledge, responsiveness, professionalism and overall response. There is also a text box which enables you to leave comments which, in turn, provides us with invaluable feedback, so that we can keep providing top-quality service.
Remember: Our 'Live Chat' feature is available Monday to Saturday from 9am to 5:30pm. However, you can still send us an email through live chat after hours and we'll respond to your queries as soon as we receive them.