'Live Chat' is an interactive online tool that allows you to chat directly with one of our friendly customer service consultants, should you have any queries regarding any one of our products or need further assistance navigating around our website. From general booking queries and making payments online, 'Live Chat' offers you immediate assistance from the comfort of your PC.
Our user-friendly 'Live Chat' tool is easy to use and efficient. Just as simple as a telephone call, 'Live Chat' ensures an immediate online response from one of our professional customer service advisers who are on stand-by to answer any queries you may have.
You can find our live chat service located on each page after your search, so we can help you before you book.
In order to ensure an efficient response from us, you'll notice we have a pre-chat questionnaire which helps organise your queries and quote details. This also ensures our customer service operators are only alerted once this information has been submitted, resulting in a time-efficient service. This means you'll benefit from:
In order to ensure this service remains efficient, we've also incorporated a small post-chat survey which enables visitors to rate our customer service operators out of five based on their knowledge, responsiveness, professionalism and overall response. There is also a text box which enables you to leave comments which, in turn, provides us with invaluable feedback, so that we can keep providing top-quality service.
Remember: Our 'Live Chat' feature is available Monday to Saturday from 9am to 5:30pm. However, you can still send us an email through live chat after hours and we'll respond to your queries as soon as we receive them.